What will I learn?
Advanced Communication Skills Training (ACST) is a two-day course for all senior health and social care professionals (band 6 and above), not only cancer specialist caregivers, who want to practice and enhance their communication skills. With all our courses being run by trained facilitators, who are also experienced health care professionals, the two- day advanced communication skills training has a practical focus based around experiential learning, role-play, and interactive workshops.
In small groups (classes are a maximum of 10), students recreate challenging situations they may have experienced at work, with actors playing different roles such as a patient, family member, or colleague. These may include:
- talking to an upset or angry patient, or their family
- delivering bad news
- performance managing colleagues
- handling complaints
- getting your point across in a multidisciplinary team (MDT)
Each role-play is filmed, and then students give each other constructive feedback. This allows you to develop effective communication skills in a safe, supportive environment.
This was a brilliant communications course. I think it will make a huge difference to how I communicate with patients and their families.
When is the course?
Postponed due to COVID-19.
How much does ACST (Advanced Communications Skills Training) cost?
£705 per student.
You may also be interested in
Managing challenging conversations virtually- this course is aimed at supporting health and social care professionals who have to undertake significant conversations virtually. Find out more here.