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Effective communication is recognised as the cornerstone of effective health care (NHS Long Term Plan 2019). This Advanced Communication Skills Training (ACST) is a two-day course for all senior health and social care professionals (band 6 and above), who want to practice and enhance their communication skills. With all our courses being run by trained facilitators, who are also experienced health care professionals, the two-day advanced communication skills training provides experiential learning that utilises, role-play, and an interactive workshops environment.
In small groups (classes are limited to10), learners recreate challenging situations they experience at work, with actors playing different roles such as a patient, family member, or colleague. These may include:
• Talking to an upset or angry patient or their family
• Delivering significant news
• Performance managing colleagues
• Handling complaints
• Getting your point across in a multidisciplinary team (MDT)
Each role-play is filmed, and used to provide the learner with constructive feedback within a safe and supportive environment, facilitating the development of effective communication skills (Moore, 2018)
This was a brilliant communications course. I think it will make a huge difference to how I communicate with patients and their families.
When is the course?
Face to face at The Royal Marsden School, Chelsea on:
- 14 and 15 February 2023- limited availability
- 11 and 12 April 2023
- 18 and 19 May 2023
- 13 and 14 June 2023
- 18 and 19 July 2023
How much does Advanced Communications Skills Training (ACST) cost?
£778 per student.
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