What will I learn?

Advanced Communication Skills Training (ACST) is a two-day course is for all senior health and social care professionals (band 6 and above), not only cancer specialist care givers, who want to practice and enhance their communication skills. With all our courses being run by trained facilitators who are also experienced health care professionals, the two day advanced communication skills training has a practical focus based around experiential learning, role-play and interactive workshops.  

In small groups (classes are a maximum of 10), students recreate challenging situations they may have experienced at work, with actors playing different roles such as a patient, family member or colleague. These may include:

• talking to an upset or angry patient, or their family
• delivering bad news
• performance managing colleagues
• handling complaints
• getting your point across in an multidisciplinary team (MDT)

Each role play is filmed, and then students give each other constructive feedback. This allows you to develop effective communication skills in a safe, supportive environment.

When is the course?

• 14, 15 November 2010
• 5, 6 December 2019
• 14,15 January 2020
• 18,19 February 2020
• 12,13 March 2020

How much does ACST (Advanced Communications Skills Training) cost?

£705 per student.